Return & Refund Policy
1. Eligibility for Returns.
1. Return Eligibility
You can request a return or refund within 20 days of receiving your order.
Returns are accepted under the following circumstances:
- Dissatisfaction upon receipt
- Damaged upon arrival
- Defective or unusable
- Incorrect size received (item must be unused)
- Does not match the description or ordered model
2. How to Request a Return
Please contact our customer service team at info@ugerlov.store with your order number, a description of the issue, and, if possible, a photo of the item.
Our team will review your request and provide detailed return instructions.
3. Return Shipping
In most cases, customers are responsible for return shipping costs, unless the item was defective, damaged, or incorrect.
We recommend using a trackable shipping method to ensure the safe return of your item.
4. Restocking Fees
We do not charge any restocking fees.
5. Refund Processing
Once we receive and inspect your returned item, we will notify you by email.
Approved refunds will be processed within 10 business days to your original payment method.
Please note that it may take additional time for your bank or card issuer to post the refund to your account.
6. Exchanges
At this time, we do not offer direct exchanges.
If you would like a different item, we recommend requesting a refund and placing a new order.
7. Customer Support
If you have any questions about our return and refund process, please contact us:
Email: info@ugerlov.store